• 1. What is a Force Majeure Event, and how does it affect ticket refunds and rescheduling at the Dream Glow Festival?

    A Force Majeure Event refers to unforeseeable circumstances beyond our control—such as extreme weather, natural disasters, or other emergency situations—that prevent the festival from operating as scheduled. In such cases, tickets for the affected date/time slot will remain valid and may be used on any other operational day during the festival. No rescheduling is required, so you can enjoy the festival at your convenience once it reopens.

    2. Can I get a refund if the Dream Glow Festival is canceled?

    Refunds for canceled events are only issued under special circumstances. Please note that once a ticket has been scanned and redeemed for entry, it is considered used and is not eligible for a refund. We appreciate your understanding.

    3. Can I get a refund for my unused tickets?

    Refund requests for unused tickets must be submitted at least 24 hours before your scheduled event time.

    4. Can I get a refund for a checked-in booking?

    Tickets that have been checked in or scanned for entry are non-refundable.

    5. Are General Admission tickets purchased onsite refundable?

    General Admission tickets purchased at the gate or onsite are non-refundable.

    6. What are my options if I need to reschedule my visit to the Dream Glow Festival?

    • Self-Service Rescheduling

    You can easily reschedule your visit through the Peek system via the customer portal. This allows you to select a new date and time that works better for your schedule.

    Please note that ticket prices vary depending on the day and time slot. If you choose to reschedule for a higher-priced slot, you will be required to pay the price difference. During the rescheduling process, refer to your Booking Confirmation Email, follow the prompts, and complete payment at checkout. If payment is not completed at that time, the balance will automatically be charged to the credit/debit card on file.

    • Email Rescheduling

    Alternatively, email your rescheduling request to info@dreamglowfestival.com. Our customer support team will assist you within 3–5 business days. We’re committed to ensuring your Dream Glow Festival experience is smooth and enjoyable.

    7. What should I do if I can’t find my booking confirmation email?

    No worries! Our Admission team can retrieve your booking using your phone number, email address, or name. Simply reach out to a staff member for assistance at the entrance.

    8. What happens to my ticket if the event is canceled due to a Force Majeure Event?

    If the festival is canceled due to a Force Majeure Event (such as severe weather or natural disasters), your ticket will still be valid for any other operational day. No rescheduling is required—just present your ticket when you choose to attend on another available date.

  • Yes, tickets are generally transferable. To complete the transfer, please make sure to forward the booking confirmation email to the individual or group receiving the tickets

  • Yes, tickets may be available for purchase at the door, depending on availability. However, we strongly recommend purchasing in advance to guarantee entry.

  • Children aged 3 and under receive free admission; however, accompanying adults are required to purchase tickets. All minors under the age of 16 must be accompanied by an adult.

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  • Yes, we offer group discounts for larger parties. For details, please contact our customer service team at info@dreamglowfestival.com.

  • Printing your ticket is not required—electronic tickets shown on your smartphone or mobile device are typically accepted for entry.

  • Discount codes are valid only for online purchases made in advance.

  • Due to a high volume of inquiries, we kindly ask for your understanding as our team works diligently to respond within 2–4 business days. We sincerely appreciate your patience.