• 1. Can I get a refund if the Dream Glow Festival is canceled?

    Refunds are only available under specific conditions. Please note that once a ticket has been scanned or redeemed for entry, it is considered used and cannot be refunded. Thank you for your understanding.

    2. What is a Force Majeure Event, and how does it affect ticket refunds or rescheduling at the Dream Glow Festival?

    A Force Majeure Event refers to unexpected circumstances beyond our control—such as severe weather, natural disasters, or emergencies—that prevent the festival from operating as planned.
    If this occurs, tickets for the affected date or time will remain valid and can be used on any other festival day once operations resume. No rescheduling is necessary—just visit when it’s convenient for you.

    3. Can I get a refund for unused tickets?

    Refund requests for unused tickets must be submitted at least 24 hours before Dec 31, 2025.

    4. Can I get a refund for a checked-in booking?

    Tickets that have been checked in or scanned for entry are non-refundable.

    5. Are General Admission tickets purchased onsite refundable?

    General Admission tickets purchased at the gate or onsite are non-refundable.

    6. What are my options if I need to reschedule my visit to the Dream Glow Festival?

    You can easily reschedule through the Peek system via the customer portal. Choose a new date and time that best fit your plans.
    Please note: ticket prices vary by day and time slot. If your new selection costs more, you’ll need to pay the difference. During the process, follow the instructions in your Booking Confirmation Email and complete payment at checkout. If payment isn’t made then, the balance will be automatically charged to the card on file.

    Alternatively, email your request to info@dreamglowfestival.com. Our customer service team will respond within 3–5 business days to help adjust your booking. We aim to make your Dream Glow experience as smooth as possible.

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    7. What should I do if I can’t find my booking confirmation email?

    If you’re unable to locate your tickets, please email us at info@dreamglowfestival.comin advance, and our customer service team will be happy to assist you.

  • Yes, tickets are generally transferable. To complete the transfer, please make sure to forward the booking confirmation email to the individual or group receiving the tickets

  • Tickets may be available for purchase at the door, depending on availability. However, we strongly recommend purchasing in advance to guarantee entry.

  • Children aged 3 and under receive free admission; however, accompanying adults are required to purchase tickets. All minors under the age of 16 must be accompanied by an adult.

  • Yes, we offer group discounts for larger parties. For details, please contact our customer service team at info@dreamglowfestival.com.

  • Printing your ticket is not required— electronic tickets shown on your smartphone or mobile device are typically accepted for entry.

  • Discount codes are valid only for online purchases made in advance.

  • Due to a high volume of inquiries, we kindly ask for your understanding as our team works diligently to respond within 1–2 business days. We sincerely appreciate your patience.