Terms and Conditions
Last Updated: July 11, 2025
This website is operated by DreamGlow Festival (hereinafter referred to as “DreamGlow,” “We,” or “Us”). These Terms and Conditions (the “Terms”) govern your access to and use of the DreamGlow Festival website (https://www.dreamglowfestival.com) and any other services owned, controlled, or offered by DreamGlow, now or in the future (collectively, the “Services”). The terms “You” or “User” refer to any individual who views, uses, accesses, browses, or makes purchases through the Services.
These Terms are legally binding and affect your rights. Please read them carefully. These Terms include a mandatory arbitration clause that requires you to resolve certain disputes through individual arbitration and limits the remedies available to you.
Your access to and use of the Services are conditioned on your acceptance of and compliance with these Terms. Certain features, tools, or services offered through the Services may be subject to additional terms and conditions, which will be presented with those features and are incorporated herein by reference.
These Terms apply to all users, including but not limited to visitors, browsers, vendors, customers, merchants, and content contributors.
BY ACCESSING, USING, BROWSING, OR COMPLETING A TRANSACTION THROUGH THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE SERVICES.
PRIVACY POLICY
Your use of the Services is also subject to our Privacy Policy, which governs how we collect, use, and protect your personal information. Please review the Privacy Policy carefully before using the Services.
TICKET POLICY AND LEGAL DISCLAIMERS
All ticket purchases are governed by our Ticket Policy and Legal Disclaimers. You are responsible for reviewing these terms prior to purchasing any tickets through the Services.
USE OF OUR SERVICES
Subject to your compliance with these Terms, DreamGlow grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes. Access to the Services is provided on a temporary basis, and we reserve the right to modify, suspend, or discontinue any part of the Services without notice.
DreamGlow is not liable if the Services are unavailable at any time or for any duration.
SERVICE AVAILABILITY
We will make commercially reasonable efforts to ensure the availability of the Services. However, we are not responsible for any unavailability due to:
Scheduled maintenance or downtime
Circumstances beyond our reasonable control, including but not limited to:
Force majeure events
Failures of hosting providers, ISPs, cloud services, or public networks
Denial of service (DoS) attacks or security breaches
Hardware, software, or connectivity failures on your end
Any breach of these Terms by you
TERMINATION OR SUSPENSION OF ACCESS
DreamGlow reserves the right to suspend or terminate your access to the Services, at our sole discretion, with or without notice, for any reason, including but not limited to:
Violations of these Terms
Suspected fraud, abuse, or illegal activity
Security or technical concerns
We may also report any unlawful or suspicious activity to relevant law enforcement authorities. You agree that we are not liable to you or any third party for any termination or suspension of your access to the Services.
PRODUCTS AND SERVICES
We strive to display the colors, images, and details of the products listed in the DreamGlow Festival online shop (the “Products”) as accurately as possible. However, we cannot guarantee that your device’s screen will display colors with complete accuracy.
Certain products or services, including pre-order items, may only be available through our website and in limited quantities. These items are eligible for return or exchange only in accordance with our Return/Exchange Policy (outlined below).
We reserve the right, though are not obligated, to limit the sale of any product or service to any individual, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. We also reserve the right to limit quantities and to modify or discontinue any product or service at any time without notice. All product descriptions and pricing are subject to change at our sole discretion. Any offer of a product or service made on this site is void where prohibited.
We do not warrant that the quality of any product, service, information, or other material purchased will meet your expectations, nor that any issues or errors with the Services will be corrected. Delivery timelines are not guaranteed, including for pre-orders.
TICKETING POLICY
All ticket sales are subject to our Ticket Policy and Legal Disclaimers. Please review these carefully prior to purchasing tickets through the Services.
Refunds for canceled tickets may only be issued under exceptional circumstances. Tickets are valid only for the selected date and time slot. No re-entry is permitted. Once a ticket is used, it cannot be changed, refunded, or exchanged—unless the Event is canceled due to extreme weather.
BILLING AND PAYMENTS
Orders
We reserve the right to reject any order at our discretion. We may limit or cancel orders by customer, household, or billing/shipping address. This includes orders placed using the same account, credit card, or identical shipping address.
If an order is changed or canceled, we may notify you using the contact details provided at checkout. We reserve the right to decline orders we suspect are placed by dealers, resellers, or distributors.
Payment Information
When you submit payment information through the Services, you authorize our third-party payment processor (“Payment Processor”) to charge the applicable amount. You may be asked to provide details such as your credit card number, expiration date, billing address, and contact information (collectively, “Payment Information”). You warrant that you have the legal right to use the payment method(s) provided.
We may seek pre-authorization from your card issuer before completing a transaction to verify card validity and available credit. While we take reasonable steps to secure your information, we are not responsible for any fees, losses, or errors incurred due to third-party actions, including mistakes, technical issues, or negligent processing.
You agree that the Payment Processor will remit all fees due to DreamGlow Festival and that you will not hold us liable for any payment-related issues caused by the Payment Processor.
PRICING MODIFICATIONS & PROMOTIONAL OFFERS
DreamGlow Festival reserves the right to set, change, or remove prices, fees, or surcharges for products or services offered through the Services. We may also offer promotional codes or discounts at our sole discretion. These offers may be unique to individual users and are non-transferable. Promotional codes are not redeemable for cash, cannot be applied to prior purchases, and may be void where prohibited. We reserve the right to discontinue or modify promotions at any time.
RETURNS & EXCHANGES
Returns are accepted within fourteen (14) days of delivery. To be eligible for a refund:
The item must be unused and in its original condition
All packaging and components must be included
To initiate a return, please email info@dreamglowfestival.com. Our team will respond within 48 hours with further instructions.
Once your return is received and inspected, we will issue a refund to the original payment method. Processing times may vary depending on your financial institution. Items returned after 14 days or those damaged (not due to our fault) may not be accepted.
Please note:
Exchanges are not currently available. You must return the original item and place a new order.
Customers are responsible for all return shipping costs.
Shipping fees are non-refundable.
PROHIBITED ACTIVITY
Use of the Services is restricted to activities explicitly authorized by DreamGlow Festival. Any violation of these Terms, as determined at our sole discretion, may result in the immediate suspension or termination of your access to the Services.
You agree that you will not use the Services to:
Harass, threaten, stalk, defame, or otherwise violate the legal rights of others (including rights of privacy, publicity, or other proprietary rights);
Engage in unlawful, fraudulent, deceptive, or misleading activities;
Misrepresent your identity, affiliation, or the origin of any content transmitted via the Services;
Use unauthorized technology or tools to access restricted areas or non-public features of the Services;
Deploy automated systems such as bots, spiders, scrapers, or crawlers to collect data or interact with the Services without explicit written permission;
Upload or transmit viruses, malware, or any malicious code that may impair the functionality of software, hardware, or networks;
Probe or test the security or vulnerability of the Services or associated systems without authorization;
Use the Services in any high-risk environments or scenarios requiring fail-safe performance where failure could result in death or injury;
Modify or reverse-engineer the Services or create derivative works from them;
Access or attempt to access accounts, networks, or systems associated with DreamGlow Festival through unauthorized means such as hacking or phishing;
Display Services or user data on external screens or in public without proper permissions;
Promote or encourage any illegal activities or violate any applicable local, state, federal, or international laws;
Violate these Terms in any manner.
INTELLECTUAL PROPERTY RIGHTS
You are granted a non-exclusive, non-transferable, revocable license to access and use the Services strictly in accordance with these Terms.
All content on the Services—including but not limited to text, images, graphics, videos, logos, and software (collectively, the “Content”)—is the property of DreamGlow Festival or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You agree that you will:
Not modify, publish, distribute, transmit, reverse engineer, or exploit the Content in any form;
Not remove, obscure, or alter any copyright or proprietary notices;
Use the Content solely for personal, non-commercial purposes unless otherwise authorized in writing;
Not gain or claim ownership over any of the Content.
No license is granted to you except the limited right to use the Services as outlined in these Terms. All other rights are reserved by DreamGlow Festival and its licensors.
DMCA NOTICE AND TAKEDOWN POLICY
DreamGlow Festival respects the intellectual property rights of others and expects its users to do the same.
If you are a copyright owner or an authorized agent and believe any material on our Services infringes your copyrights, you may submit a DMCA notice by providing the following information in writing to our designated agent:
A physical or electronic signature of the person authorized to act on behalf of the copyright owner;
Identification of the copyrighted work claimed to have been infringed;
Identification of the allegedly infringing material and information sufficient to locate it on our Services;
Contact information, including your name, address, phone number, and email address;
A statement that you have a good faith belief the use is not authorized by the copyright owner, its agent, or the law;
A statement, under penalty of perjury, that the information provided is accurate and that you are authorized to act on behalf of the copyright owner.
Designated Copyright Agent:
DreamGlow Festival
2 Kingston Place
Huntington Station, NY 11746
Attention: Copyright Claims
Only DMCA-related notices should be sent to this address. Failure to comply with the above requirements may render your notice invalid under the DMCA. Please note that under Section 512(f) of the U.S. Copyright Act, anyone who knowingly makes false claims about copyright infringement may be held liable for damages.
FEEDBACK
We welcome your feedback. By submitting any questions, comments, ideas, suggestions, or other materials related to DreamGlow Festival or the Services (“Feedback”), you acknowledge and agree:
Feedback is non-confidential and becomes the sole property of DreamGlow Festival.
We may use your Feedback for any purpose—commercial or otherwise—without acknowledgment, attribution, or compensation.
You assign all intellectual property rights in such Feedback to DreamGlow Festival upon submission.
LINKS TO THIRD-PARTY WEBSITES / THIRD-PARTY SERVICES
The Services may contain links to external websites, brands, or services (“Linked Websites”) that are not operated by DreamGlow Festival. We are not responsible for the content, policies, or practices of any Linked Websites, including but not limited to product availability, data practices, or service offerings. The inclusion of any link is provided solely as a convenience and does not imply any endorsement or affiliation with the operator of the Linked Website.
Certain features or services accessed through the Services may be provided by third parties. These Terms do not govern your use of third-party services or Linked Websites. By using any functionality originating from the Services, you acknowledge and consent that we may share your data with the third-party provider to fulfill your request.
Release of Claims: To the fullest extent allowed under applicable law, you release and forever discharge DreamGlow Festival, its officers, employees, agents, and affiliates from any claims, losses, or damages (including personal injury, identity theft, property damage, or emotional distress) related to your interactions with third-party services or users of our platform.
California Residents: You specifically waive California Civil Code Section 1542, which states:
"A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known must have materially affected the settlement with the debtor."
ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, availability, promotions, or other matters. We reserve the right to correct such errors and update or cancel transactions if any information on the Services is found to be inaccurate, at any time and without prior notice.
We undertake no obligation to update any information unless required by law. The presence of a specific update or revision date does not imply that all information has been modified.
WE DO NOT WARRANT THAT ANY CONTENT, PRODUCT, OR SERVICE MADE AVAILABLE THROUGH THE SERVICES IS ACCURATE, COMPLETE, RELIABLE, OR CURRENT. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS OR OMISSIONS AT ANY TIME.
ELECTRONIC COMMUNICATIONS
By using the Services or contacting us by email, you agree to receive electronic communications from DreamGlow Festival. You consent that such communications—including agreements, notices, disclosures, and other legally required documents—satisfy any requirement that they be in writing.
INDEMNIFICATION
Except in cases of DreamGlow Festival’s gross negligence or willful misconduct, you agree to indemnify, defend, and hold harmless DreamGlow Festival and its officers, directors, shareholders, employees, agents, and third-party service providers from and against all third-party claims, actions, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising from or relating to:
Your use or inability to use the Services
Your breach of these Terms
Your violation of applicable laws or regulations
Your infringement of any third-party rights
We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate in such defense.
HARM FROM COMMERCIAL USE
You acknowledge that unauthorized commercial use or republication of content from the Services may cause irreparable harm, for which monetary damages may not be adequate. Accordingly, DreamGlow Festival shall be entitled to injunctive relief (temporary and permanent) to prevent such unauthorized use.
DISCLAIMERS; NO WARRANTIES
The following disclaimers apply to DreamGlow Festival, its affiliates, subsidiaries, successors, and assigns, including their respective officers, employees, and agents.
The Services and all products are provided on an “as is” and “as available” basis without warranties of any kind, express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We make no guarantees regarding the availability, reliability, or quality of the Services or any specific result from their use.
Some jurisdictions may not permit the exclusion of implied warranties, so these exclusions may not apply to you.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DREAMGLOW FESTIVAL AND ITS OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, AND SUBSIDIARIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH:
YOUR USE OR INABILITY TO USE THE SERVICES
ANY TRANSACTION OR INTERACTION WITH A THIRD PARTY
LOSS OF DATA, REVENUE, GOODWILL, OR OTHER INTANGIBLE LOSSES
SERVICE INTERRUPTIONS OR SYSTEM FAILURES
Whether in contract, tort (including negligence), strict liability, or otherwise, our total liability for any claim arising out of or related to these Terms or the Services shall not exceed the greater of:
(i) the total amount you paid to us in the 12-month period prior to the claim, or
(ii) $100 USD.
California Residents: You waive the rights afforded under California Civil Code §1542.
INFORMAL DISPUTE RESOLUTION
Before initiating any legal action, you agree to contact us at info@dreamglowfestival.com and provide a brief written description of your dispute along with your contact information. We will attempt to resolve the issue within sixty (60) days of receipt.
If the dispute cannot be resolved informally, you and DreamGlow Festival agree to pursue resolution through binding individual arbitration (as outlined in the Arbitration section of these Terms).
MANDATORY ARBITRATION – IMPORTANT INFORMATION ABOUT YOUR RIGHTS
BY ACCEPTING THESE TERMS, YOU AGREE THAT ANY CLAIM OR DISPUTE BETWEEN YOU AND DREAMGLOW FESTIVAL MUST BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION, AS DESCRIBED BELOW. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION, REPRESENTATIVE, OR COLLECTIVE ACTION AGAINST DREAMGLOW FESTIVAL OR TO OBTAIN RELIEF UNDER SUCH A CLAIM.
Arbitration Procedure
Any dispute, claim, or controversy arising out of or relating to:
(i) these Terms (including their existence, breach, enforcement, interpretation, or validity), or
(ii) your use of the Services—whether occurring before or after you accepted the Terms—will be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by this Arbitration Agreement.
The arbitrator—not a court—has the exclusive authority to resolve all disputes concerning the interpretation, enforceability, or formation of this Arbitration Agreement.
This agreement to arbitrate is governed by the Federal Arbitration Act (FAA). If the FAA does not apply, then the laws of the State of New York will govern.
The arbitrator’s decision shall be final and binding. Judgment may be entered in any court with jurisdiction. The prevailing party will be entitled to recover reasonable attorneys' fees and costs.
YOU ACKNOWLEDGE THAT YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
This Arbitration Agreement survives termination of these Terms.
Exceptions to Arbitration
The only exceptions to mandatory arbitration are:
Either party may seek injunctive relief in court for violations of its intellectual property rights.
Either party may bring an eligible claim in small claims court.
Arbitration Costs
Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules unless otherwise agreed. If the arbitrator determines that your claim is frivolous or brought in bad faith, DreamGlow Festival may be relieved of its obligation to cover such fees.
Future Amendments
If DreamGlow Festival updates this Arbitration Agreement, the updated terms will not apply to any claim already filed. They will apply only to future disputes. If you do not agree to updated terms, you must stop using the Services.
CLASS ACTION WAIVER
You and DreamGlow Festival agree that all proceedings will be conducted solely on an individual basis. Class actions, class arbitrations, and collective proceedings are expressly prohibited. You may not bring claims as a plaintiff or class member in any such collective action. The arbitrator or judge may not consolidate claims or preside over any representative or class proceeding.
ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and DreamGlow Festival regarding the Services and supersede any prior agreements or communications.
RELIANCE ON INFORMATION POSTED
Any content or commentary provided on the Services is for general information only and not intended as legal, financial, or professional advice. DreamGlow Festival disclaims liability for reliance on such materials.
CHANGES TO TERMS
We reserve the right to modify these Terms at any time. Updates will take effect upon posting. Continued use of the Services after an update constitutes acceptance of the revised Terms.
RELATIONSHIP OF THE PARTIES
You and DreamGlow Festival are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship. Neither party may bind the other to any obligations without written authorization.
SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
FORCE MAJEURE
We are not liable for any failure to perform due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, power failures, or internet disruptions.
EXPORT CONTROLS
The Services originate in the United States and are subject to U.S. export laws. You agree to comply with all applicable laws and not export or re-export the Services to any restricted countries, persons, or entities.
NOTICE TO CALIFORNIA RESIDENTS
Under California Civil Code §1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at:
1625 N. Market Blvd., Suite S-202, Sacramento, CA 95834,
Phone: (800) 952-5210.
MISCELLANEOUS
These Terms apply to all access and use of the Services from within the United States. We make no representation that the Services are appropriate or available outside the U.S. You are responsible for compliance with local laws.
You may not assign or transfer your rights under these Terms without our prior written consent. Our failure to enforce any provision shall not constitute a waiver of future enforcement.
Headings are for convenience only. The words “including” and “includes” mean “including without limitation.” No third-party beneficiaries are intended.
CONTACT US
We welcome your questions or comments regarding these Terms:
DreamGlow Festival
Email: info@dreamglowfestival.com